Terms and Conditions; and Privacy Policy

Last updated: 12 August 2026

In making payment you accept our terms and conditions. These terms and conditions apply to orders placed via our website: www.melindaskitchen.co.za

Payments: Upfront full payment is required to secure your order. Orders are only confirmed once full payment is received.

Order changes and amendments: No changes or amendments will be accepted less than 14 days before your collection or delivery date. For wedding cake orders, no changes or amendments will be accepted less than 30 days before your collection or delivery date. The following procedure must be followed to make order changes or amendments: email us at info@melindaskitchen.co.za with you order number and requested changes. If the changes can be accommodated, an admin fee of R75 will be charged together with any other fees that the changes may incur.
Order date changes: No date changes will be accepted less than 14 days before your collection or delivery date. For wedding cake orders, no date changes will be accepted less than 30 days before your collection or delivery date. The following procedure must be followed to make date changes: email us at info@melindaskitchen.co.za with you order number and requested date change. If the date change can be accommodated, an admin fee of R75 will be charged together with any other fees that the date change may incur, such as but not limited to yearly price increases. If the date change cannot be accommodated, the order will be cancelled.

Order cancellations and refunds: Cancellations with more than 30 days notice (of collection or delivery date) may choose the following refund options: 75% refund of order total (excluding delivery fees, if applicable); voucher of the same amount as order total (less R75 admin fee and excluding delivery fees, if applicable; voucher will be valid for 60 days and may only be used on www.melindaskitchen.co.za). The following procedure must be followed to make a cancellation: email us at info@melindaskitchen.co.za with you order number and cancellation request. Cancellations within 30 days of collection or delivery date will not be accepted.

Refunds: Refunds will only be considered if the following procedure is followed: email us at info@melindaskitchen.co.za with you order number, photos and description within 24 hours of your order being collected or delivered. We may request a sample to validate the refund. Refunds will not be given if products were improperly stored or handled, due to third party transport or handeling, products were consumed or discarded, procedure wasn’t followed. Refunds are at our own discretion. Refunds will be made via EFT only.

Product handling:
Once your product / products have been collected, we will not be held responsible for any damage. We are not responsible for third party transport. You are responsible for ensuring an appropriate and secure environment for the cake / products to be transported, stored and displayed.
Please note that once your cake / products have been collected it is advisable to drive it in an air-conditioned vehicle, on the flattest surface, i.e the floor of the passenger seat or in the boot on a nonslip mat.
Allergy disclaimer: We work in a kitchen that uses nuts and nut products, gluten, dairy, eggs, soy and other allergens. If you have an allergy, please do inform us. We will try our best to not let your order get in contact with the allergen but, we cannot guarantee this – ordering from us is entirely at your own risk.
Cake decorations and final product: Our cakes and products are handmade and inspired by your flavour choice and design guidelines. Therefore we will never produce an exact replica (of our own work and more so of other cake designers’ work). Colour variations may occur as it is impossible to guarantee colour of edible ingredients. Availability of specific ingredients and flowers will vary seasonally but we will always try our best to find a suitable substitution if need be, with or without prior notice.

Limitation of liability: Melinda’s Kitchen will not be held liable for:
Allergies
Improper handling of products after collection
Damage after collection or damage during third party transport
Delivery or courier delays
Missed pick up time slots
Events beyond our control, such as but not limited to weather, power failure, third party delays.

Privacy Policy: the collection, use and disclosure of your information when you use www.melindaskitchen.co.za is only for the purpose of fulfilling your order, to communicate with you and to share marketing. Data collected via our website and third party platforms, such as but not limited to, WooCommerce and Bobpay will not be shared or sold.

If you have any questions about our Terms and Conditions; and Privacy Policy, you can contact us via email: info@melindaskitchen.co.za